Intuitive Service Desk Software
qManage is a service desk software built to help you achieve better customer service, while making it easier to organize and manage your phone calls. Our tools give your team the power to track every step of their problem-solving processes, enabling you to share solutions with your customers faster.
This web-based system organizes customer service issues, maps their progress, lets you work from anywhere, establishes several different call queues, and captures a comprehensive history of every conversation. Your agents will be able to identify your customers’ pain points and feel equipped to provide unparalleled service.
Build Better Customer Service Experiences.
Visit Product WebsiteCore Functionalities Include:
Ticket Creation
Ticket Creation
When customers call into your support desk, your agents can track their requests in a systematic, easily repeatable format, and identify the solutions in real time.
Contacts/Drill-Down Ability
Contacts/Drill-Down Ability
Link tickets to the customer contacts in your database and view every communication they’ve had with your staff.
Work From Anywhere
Work From Anywhere
No hardware or downloads required. qManage is an efficient web-based system that can be accessed at home or the office, on any internet-enabled device.
Notifications/Emails
Notifications/Emails
Receive email alerts and notifications when a ticket has been updated, assigned to you, or escalated to another team.
Advanced Phone Integration
Advanced Phone Integration
Your customers can reach you faster with our Net Dial Tone (NDT) phone integration. Establish several phone lines and call queues to enhance your productivity.
Customization
Customization
Your support staff may follow certain procedures while solving a customer’s issue, but qManage gives them the freedom of customization. Create custom filters that locate tickets based on set parameters, and craft lists to keep your database organized.